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FAQs.

How are orders sent?

Most of our orders are shipped via TNT Express, You will be sent a tracking advice email when your order leaves us. If you are not available when the delivery driver attempts to deliver your goods, re-delivery will be arranged, at cost. If you have your own courier service you chose to use, please provide the account details, and we will arrange the pick up for you.

How long will it take to receive my order?

Please allow 1-2 business days for delivery to metro areas Australia wide. Add on a couple of business days to this if you are in a regional area.

What are the postage and handling charges?

Delivery is quoted per order, its calculated based on quantity of packages, weight, and dimension.

Does Connect Electronics ship overseas?

Yes, we have several tried and trusted international shipping methods.

Do you accept returns?

If you have an order that you need to return, call our team, and we will help you make the necessary arrangements

Can I pay using my credit card? Is it secure?

Yes, Connect Electronics chooses Eway, an online 3rd party secure payment system for all online transactions.

I'm working on a specific project that requires varied cable lengths and colour combinations. Do you supply made-to-measure lengths?

Yes. We can custom manufacture cables to specific lengths, sizes, colours and wiring combinations to meet your individual needs.

I'm not sure exactly what I need. Can you help me?

Our experienced team will point you in the right direction, so, as our customer, you don't even have to know exactly what you need before you call us. We don't have any minimum order quantities on our off the shelf range, you can order 1 or 1000 cables.

What if I only need a few items to finish a job?

No order is too small or too large. Our primary focus is helping our customers by providing the best service possible.

How can I be sure that your products are up to the job?

Connect Electronics is a Quality-Assured company. All our products are accredited by the Australian Communication and Media Authority, and are endorsed by the Commonwealth Government's ICT Multi-Use List. We source only quality products from our suppliers and manufacturers, and to get the Connect tick of approval, all new products must pass rigorous in-house testing. We also offer a Lifetime warranty on the majority of products we sell. If they ever fail or become defective we'll replace them.